Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
All three reviews from the past year report the same pattern: deposits taken, installations cancelled or postponed multiple times, refunds withheld, and communication cut off after payment. Reviewers describe outsourced installers, incorrect product colours, mismatched reference images, and an office address that was reportedly seized for unpaid rent.
Han and the Floor Depot team make buying and installing flooring straightforward. He responds quickly, knows his products inside out, stays engaged after the sale, and coordinates installation without fuss. Customers consistently praise the material quality, reasonable pricing, and neat workmanship across SPC, vinyl, and solid wood projects. The business operates from Puchong Utama and serves the Klang Valley region. Their website claims service in Johor Bahru, Ipoh, Penang, and Indonesia. Reviewers highlight Han's patience in matching materials to needs and his willingness to solve stock or specification issues on the fly.
Floor Depot operates as an established multi-category flooring supplier across the Klang Valley since 2001, stocking vinyl, SPC, laminate, solid wood, carpet tiles, and engineered options. Upfront sales interactions earn consistent praise for product knowledge and responsiveness, but installation quality and post-sale accountability divide opinion sharply. Multiple customers report uneven floors, peeling seams within months, messy job sites, and staff who become uncontactable after payment. Refund disputes have lingered unpaid for extended periods. Strong fundamentals undercut by execution gaps and poor communication once work begins.
Last updated 2026-07-13