Most reviewers praise the team's expertise and friendliness, with consistent mention of quality finishes and reasonable prices. However, some report trouble reaching the shop by phone and note the outlet closes frequently.
Based on limited recent reviews, so treat this as low-confidence.
All 12 reviews are five or four stars. Customers praise the sales team (Azham, Idzham, Daniel, Azwan named) for attentiveness and the installers for speed, cleanliness, and workmanship. No complaints documented.
Primelay moves fast: one reviewer received their order same-day after payment. Staff like Yana and Lynn earn repeated praise for handling orders promptly and answering questions without pushing. The showroom stocks multiple flooring types and the materials feel durable. Separate delivery fees apply, and at least one customer felt sidelined for placing a small order.
Five-star reviewers praise staff friendliness and neat, fast work. However, multiple one-star reviews detail serious durability problems (bubbling, gaps, marking) occurring within a year, unresolved warranty claims, dismissive after-sales response, and prices 40% higher than competitors offering better quality. Review evidence is mixed across a small base.
Last updated 2026-07-13