Most reviewers praise the showroom range, staff knowledge (especially MZ), and installation quality. Two older complaints highlight after-sales weakness: one about TV cabinet reinstatement going unanswered, another about stairs becoming noisy after two months with refusal to arrange fixes. Evidence is limited to these two problem reports.
Based on limited recent reviews, so treat this as low-confidence.
Both reviewers praised experienced workmanship and fair pricing. One praised floor and surface versatility; another highlighted excellent countertop resurfacing from stained to new condition.
Staff like Kenny, Shanwy, Matthew, and Gordon earn consistent praise for patient consultation, sample delivery, and responsive communication from start to finish. Installation quality is repeatedly noted as neat and professional, with teams keeping work areas clean and paying close attention to colour matching and detail. However, one reviewer reported significant breakdown in after-sales service: an installer's wall scratch went unreported, a house key was lost, and subsequent requests for a quotation and site visit for flooring damage went unanswered for months. This stands out sharply against the broader pattern of smooth communication and suggests inconsistency in how problems are handled once the main job is done.
Zacklim Group earns consistent high marks for floor hardening and concrete treatment work across a 40-year operating history. Limited review detail prevents deeper insight into other service lines.
Last updated 2026-07-13