Staff like Kenny, Shanwy, Matthew, and Gordon earn consistent praise for patient consultation, sample delivery, and responsive communication from start to finish. Installation quality is repeatedly noted as neat and professional, with teams keeping work areas clean and paying close attention to colour matching and detail.
However, one reviewer reported significant breakdown in after-sales service: an installer's wall scratch went unreported, a house key was lost, and subsequent requests for a quotation and site visit for flooring damage went unanswered for months. This stands out sharply against the broader pattern of smooth communication and suggests inconsistency in how problems are handled once the main job is done.
Zacklim Group earns consistent high marks for floor hardening and concrete treatment work across a 40-year operating history. Limited review detail prevents deeper insight into other service lines.
Limited review evidence: one 4-star rating supports a qualified positive signal. Their website lists over 30 years in the market and a range of industrial surface prep services (concrete grinding, shot blasting, vacuum blasting, diamond grinding, refurbishment). Specific service quality and customer experience remain unclear from available data.
Timasia delivers speedy, tidy installation work at reasonable prices, with Ken and his team consistently praised for responsiveness and attention. However, two customers reported serious unresolved defects in SPC flooring (bubbles, incomplete sealing) despite promises to fix them, raising questions about after-sales reliability.
Last updated 2026-07-13